This set of courses are delivered as face to face courses, courses available in this category will have the competency assessment questionnaires in addition to the goals assignments, and a set of resources

This professional development course offers frontline staff of settlement and integration agencies in Alberta’s small centres the knowledge and practical skills required to develop cultural competencies and foster intercultural understanding to better serve culturally diverse newcomers. It provides vital strategies for developing trusting relationships between and among frontline staff and newcomer clients as well as means to reduce communication gaps that can adversely affect newcomers’ settlement and integration prospects.