This Learning Module is intended to help Settlement Practitioners learn how to recognize and managing workplacestress. The module will provide participants with a practical knowledge to be able to recognize and identify symptoms of stress and use this foundational knowledge to explore, develop and practice strategies to be able to effectively manage workplace stress.
Participants will become familiar with the functions of Service Provider Organizations (SPOs). They will consider the relationship between functions of SPOs and the functions of general community service providers. They will explore the roles and responsibilities of settlement practitioners. Participants will examine Guiding Principles for Settlement Practitioner Practice and consider their applicability to settlement work. Participants will also consider several relevant Codes of Ethics documents and analyze three ethical/practice issues: Personal/professionalboundaries; Confidentiality and consent, and Conflict of Interest.
Course Objective:The course will provide participants with a both the theoretical and practical knowledge to provide basic counselling skills to their clientele.
The Needs Assessment and Action Plans (NAAP) online e-Learning course is intended to enable settlement practitioners to conduct needs assessments and to assist people in developing individualized goals and action plans appropriate to culture and life experience.
by the end of this online course Participants will become familiar with various concepts related to acculturation, settlement,
acculturative stress (culture shock), post-traumatic stress, and the role of settlement agencies in
Alberta related to settlement and transition processes. They will also become familiar with challenges that occur during settlement and learn strategies to address these challenges.