At the end of this course, the learners will have an understanding of: • The volunteer involvement cycle and the value of a comprehensive approach to the volunteer management process • Volunteer motivation and the implications for position design, recruitment and volunteer management • The need for pre-recruitment planning and of the required planning tasks • The types of risks incurred by engaging volunteers, and the importance of being proactive by establishing policies and procedures to minimize these risks • Best practices in volunteer recruitment, placement and management • The range of mechanisms that can be used to publicize recruitment needs • The benefits of thoroughly orienting and training volunteers • How to effectively support and empower volunteers • How to evaluate volunteer performance, and provide correction when needed • The necessity of developing policies and procedures on a wide range of volunteer management topics
Participants in this module will develop a deeper understanding of management and organizational change in multicultural organizations. They will critique the organization of their agencies and review the organization structure of other agencies in Alberta
The course will equip Settlement Practitioners with best practices, resources, and effective strategies when advocating for clients around crisis intervention and conflict resolution. Participants will enhance interpersonal, communications, assessment skills and strategies required to deal with crises and conflict. Learners will also develop skills to create strong support systems for clients that are managing significant change, cultural shock, and crisis. The course will increase participant’s knowledge in the basic principles of intervention for Settlement Practitioners, will enhance their critical thinking skills, and will deepen knowledge of appropriate resources and approaches to increase effective practice. Using a facilitative and collaborative approach, the course will provide an opportunity to share the participants’ practice experience, co-learn as a group, and strengthen skills of crisis intervention and conflict management
This module is intended as an introduction to community development practice. Through pre-session visits to community development sites, reading, and classroom activities, participants will gain knowledge about major concepts, principles and values, specialized skills and knowledge, and various processes in community development. They will learn about three community development models: locality development, social planning, and social action. Through case studies and participation in experiential learning activities, participants will be able to apply their acquired knowledge and skills in various contexts of practice to address community issues. The final assignment will be a short paper based on the practical application of the learning from this module.
This module is intended as an introduction to advocacy and outreach. Through pre-session reading, research, critical reflection, and classroom activities, participants will gain knowledge about key concepts, principles and values, skills, models, and processes related to advocacy and outreach. With respect to advocacy, participants will critically examine the prominent models of advocacy, namely: best interest advocacy, enabling advocacy, client-centered advocacy, and participant-controlled advocacy. They will also explore and apply advocacy processes to address community issues. With respect to outreach, participants will examine key elements of effective community-based outreach. They will further explore and apply outreach processes and strategies in working with immigrants and refugees. Through concrete case studies and participation in experiential learning activities, participants will be able to apply their acquired knowledge and skills in various contexts of practice to address community issues.
This module is intended as a practical introduction to processes used in identifying community needs as a basis for planning programs. Participants will work with a case study of a current community need/issue and identify background information needed to develop a response. Participants will research and collect information and work in teams to develop a project initiative. The teams will identify project partners and an approach to collaboration. They will then develop project outcomes, indicators, and data collection methods. As a final task, project teams will develop and present a proposal outline for their initiative.