This professional development course offers frontline staff of settlement and integration agencies in Alberta’s small centres the knowledge and practical skills required to better manage their multiple roles when serving culturally diverse clients.

This professional development course offers frontline staff of settlement and integration agencies in Alberta’s small centres the knowledge and practical skills required to develop cultural competencies and foster intercultural understanding to better serve culturally diverse newcomers. It provides vital strategies for developing trusting relationships between and among frontline staff and newcomer clients as well as means to reduce communication gaps that can adversely affect newcomers’ settlement and integration prospects.