This professional development course offers frontline staff of settlement and integration agencies in Alberta’s small centres the knowledge and practical skills required to develop cultural competencies and foster intercultural understanding to better serve culturally diverse newcomers. It provides vital strategies for developing trusting relationships between and among frontline staff and newcomer clients as well as means to reduce communication gaps that can adversely affect newcomers’ settlement and integration prospects.
This professional development course offers frontline staff of settlement and integration agencies in Alberta’s small centres the knowledge and practical skills required to better manage their multiple roles when serving culturally diverse clients.
Welcoming Diversity is a self-paced course that explore topics around serving newcomers with diverse sexual orientations, gender identities, expressions, and sex characteristics.
The course is split into five modules, and is funded by the Government of Alberta. It is being offered by the Alberta Association of Immigrant Serving Agencies (AAISA)
Course Objective:The course will provide participants with a both the theoretical and practical knowledge to provide basic counselling skills to their clientele.